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Mon - Sat: 10:00 AM - 6:00 PM

WhatsApp Communication Policy

Important: This document is a template and must be reviewed by qualified legal counsel before publication.

1. Purpose of WhatsApp Communication

At GRK & CO., we utilize WhatsApp and the WhatsApp Cloud API exclusively to facilitate efficient, timely communication regarding ongoing professional engagements. We use WhatsApp for the following purposes:

  • Income Tax return filing reminders and status updates
  • GST return filing reminders
  • Invoice sharing and payment reminders
  • Appointment confirmations and rescheduling
  • Secure sharing of specific transactional documents (upon client request)

2. No Unsolicited Marketing

We strictly adhere to a no-spam policy. GRK & CO. will never use WhatsApp for unsolicited marketing, bulk promotional broadcasts, or cold outreach.

3. Opt-in and Consent

By providing your mobile number during onboarding or via our website contact form, you consent to receive service-related WhatsApp messages. You will only receive messages if you are an existing client or have explicitly initiated contact with us.

4. Opt-out Process

You reserve the right to opt-out of WhatsApp communications at any time. To opt-out, simply reply "STOP" to any of our WhatsApp messages, or inform your designated account manager. Upon opting out, we will transition all communications to email or phone calls.

5. Data Security on WhatsApp

While WhatsApp provides end-to-end encryption for standard messages, messages sent via the WhatsApp Business API are encrypted between the sender and the WhatsApp servers. We advise clients not to share highly sensitive passwords or banking credentials via WhatsApp. For highly sensitive financial data, we recommend using our secure email channels.

6. Response Times

Our WhatsApp channel is monitored during regular business hours (Mon - Sat: 10:00 AM - 6:00 PM). Messages received outside these hours will be addressed on the next business day.